Return & Refund Policy

1. Returns

You can return most new, unopened items within 30 days of delivery for a full refund or store credit.

Returned items must be unused, in the same condition you received them, and in the original packaging with all tags and labels intact.

Items that are not eligible for return include personalized or customized products, clearance or final sale items, digital downloads, and any products that are not in their original condition or packaging.

2. Refunds

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved, we will credit your original payment method within 7-10 business days.

Original shipping costs are non-refundable, and the customer is responsible for return shipping, unless the return is due to a defective or incorrect item.

3. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us within 30 days of receiving your order. Exchanges will be processed based on stock availability.

If your desired exchange item is unavailable, you may opt for a refund or store credit.

4. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at [customer support email] with your order number and photos of the damaged item and packaging.

We will offer a full refund or send a replacement at no additional cost to you, depending on your preference.

Any damages reported after 30 days may not be eligible for a refund or exchange.

5. How to Return an Item

Please contact our customer service team at [customer support email or phone number] to request a return authorization before shipping your item back.

We will guide you through the return process and provide instructions for returning the item.

You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.

6. Non-returnable Items

For health and safety reasons, some products such as opened or used personal care items, food, or certain electronics may not be returned.

Digital products, gift cards, and downloadable content are non-returnable once purchased.

Any item marked “Final Sale” or “Non-returnable” in the product description is not eligible for return or exchange.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check your bank account again and contact your credit card company or payment provider. Refund processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at [customer support email].

8. Store Credit

If you choose store credit instead of a refund, it will be issued as a digital gift card that can be used for future purchases. Store credits cannot be exchanged for cash and are valid for up to 12 months from the date of issue.

9. Promotional Discounts

If a product was purchased using a promotional discount or coupon, the value of the discount may be deducted from the refund amount, as per our promotional terms and conditions.

10. Customer Support

Our customer service team is available to assist you with any questions or concerns regarding returns, refunds, or exchanges. Please reach out to us, and we will respond promptly to assist you with your needs.